IT Support Engineer

Mission:

Ensure smooth IT operations and support colleagues in using technology effectively

Place in the Organization:

Job Description:

Head tasks 1:

• Development, support and maintenance of network solutions within Kito Crosby Europe in close cooperation with Kito Crosby US
• Provision of support, maintenance and administration of local servers, computers and cloud applications
• Onsite support for end-users in Düsseldorf and remote support for end-users in Europe
• Taking on other strategic projects for the integration of acquired companies

Contacts (Internal / external):

• IT Manager (substitute in case of absence)

Skills & Qualification:

Experience:

• 3 years of professional experience in a similar position

Technical Skills:

• Very good knowledge in M365, especially Entra, Intune and SharePoint Online
• Good network knowledge and experience
• Understanding of TCP/IP, subnetting, routing, access control lists, NAT and analysing network traffic
• Knowledge of configuring firewalls and switches
• Active Directory experience
• Knowledge of cloud solutions and of tools, technologies and methods for risk assessment
• Windows server, knowledge of MS SQL Server

Education:

• Completed apprenticeship as "Fachinformatiker für Systemintegration" or similar apprenticeship in an IT Environment, Bachelor degree in IT

Languages:

• Good German and very good English language skills

Competencies:

• Ability to work independently
• Planning and priority skills
• Self-initiated and proactive
• Service-oriented
• Excellent trouble-shooting and problem-solving skills
• Open-minded and flexible
• General willingness to travel within Europe
• Team player